MeterEase Terms of Service

Last updated: September 24, 2026
Status: Draft for customer-facing use — verify before relying on as final counsel work product.

These Terms of Service (“Terms”) are a contract between you (the landlord or property-owner account holder, “you” or “Customer”) and the company that operates the MeterEase service (“MeterEase,” “we,” “us,” or “our”). Entity legal name, formation state, and notice address will be updated when the operating entity is finalized. Until then, legal notices may be sent to [email protected].

By creating an account, checking the acceptance box at signup, or using MeterEase, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the service.

1. The service

MeterEase is landlord-facing software that helps landlords and property owners (1) upload master or shared utility (and similar) bills they already receive, (2) allocate those shared charges among units using methods you choose (for example square footage, occupancy, bedrooms, percentage, or pass-through of readings you enter), and (3) generate tenant invoices and emails that may include the source bill you uploaded.

What MeterEase is (and is not)

MeterEase is: a bill-allocation and tenant-invoicing helper for property owners. You remain the landlord of record. We sit between your utility bill and your tenants’ share notices.

MeterEase is not, and must not be confused with:

  • A utility company, energy retailer, or PUC-regulated billing entity;
  • A utility metering product (we do not sell, install, or operate electric/gas/water meters, AMI hardware, wireless meter transmitters, or meter data management systems for utilities);
  • Software whose primary customers are utilities or energy companies for remote meter reading, meter-to-cash, or utility-side consumption invoicing;
  • A submeter hardware vendor or “easy metering” platform for utility operations;
  • A licensed billing agent, collection agency, or payment processor for tenant utility amounts (unless a future feature expressly says otherwise);
  • A property manager, law firm, or provider of legal advice.

We do not collect tenant utility payments in the current product. We do not provide metering-as-a-service to utilities. Optional pass-through of readings you supply is still your data entry for allocation math — not MeterEase acting as a utility meter reader or MDM provider.

2. Eligibility and authority

You must be able to form a binding contract. You represent that you own or control the properties you add, that you have authority to bill the tenants you invoice under your leases and applicable law, and that information you provide is accurate.

3. Accounts

You are responsible for your account credentials, for users you invite, and for all activity under your account. Notify us promptly at [email protected] if you suspect unauthorized access. We may suspend accounts for security, nonpayment, or material breach of these Terms.

4. Math helpers — not legal compliance

Allocation formulas, checklists, bill-format helpers, disclosure stubs, and similar tools are computational and informational helpers only.

  • We do not determine whether ratio utility billing (RUBS), submetering, pass-through, CAM/insurance allocation, or any method is lawful for your property, utility type, lease, city, utility tariff, or state.
  • We do not certify that any invoice, email, or checklist is “compliant” with any law.
  • Outputs are not legal advice or a legal opinion.
  • You alone choose allocation methods and decide what to charge, disclose, and send.

State helpers (for example Arizona, Texas, or Oregon bill-format or disclosure checklists) are opt-in informational aids. Enabling them never means MeterEase or your account is certified compliant.

5. Your responsibilities

You are solely responsible for:

  • Lease language and utility-responsibility clauses;
  • Required disclosures and notices to applicants and tenants under applicable law;
  • Accuracy of property, unit, tenant, meter, and allocation inputs;
  • Lawfulness of amounts, fees, markups, and admin charges you assess;
  • Content of invoices and emails you authorize us to send, including attached source bills;
  • Having a lawful basis and correct addresses for tenant communications;
  • Resolving disputes with tenants, utilities, co-owners, or regulators.

You must not use MeterEase to violate landlord-tenant, consumer-protection, unfair-competition, privacy, anti-spam, or utility-resale laws; to send deceptive invoices that falsely appear to be from a utility; to misuse tenant personal information; to circumvent security; or to resell access except as we expressly allow.

6. Customer content and source bills

You retain ownership of content you upload (including utility PDFs, property data, and tenant contact information). You grant MeterEase a worldwide license to host, process, transmit, and display that content solely to provide and improve the service, including emailing invoices and source bills to recipients you designate.

You warrant that you have the right to upload and share source bills and tenant data with us and with those recipients, and that doing so does not violate confidentiality, privacy, or third-party rights.

7. Email and communications

Transactional emails to tenants are sent at your direction. You authorize delivery through our email providers. Delivery is not guaranteed (filters, bounces, incorrect addresses). SMS or similar channels, if offered later, may require separate consent terms.

Support and product emails may go to the address on your account. Product notices may also appear in the app.

7A. Send-gate (required before tenant email)

Before MeterEase sends a tenant invoice email (or equivalent tenant billing message), you must complete the in-product send-gate attestations. As of the counsel-approved copy locked September 24, 2026 (send-gate-v2.1), that includes confirming, in substance:

  1. The shares match your lease and local rules (including rent ordinances where they apply), that you are responsible for how you bill tenants, and that MeterEase provides allocation math only; and
  2. The source bill will be attached or made available to tenants, with other tenants’ personal information redacted.

Skipping, bypassing, or falsifying the send-gate is a material breach of these Terms. Completing the send-gate does not mean MeterEase has reviewed your lease, certified legal compliance, or assumed any landlord duty.

Invoice and email notices. Tenant-facing invoices and emails include notices substantially to this effect: the message is from the landlord via MeterEase software (not the utility); questions go to the landlord; the content is not legal advice. You must not remove or obscure those notices when using MeterEase-generated materials.

8. Subscriptions, trials, and fees

Paid plans, prices, and features are described in the product (currently including Starter, Growth, and Portfolio tiers). Fees are for SaaS access, not for tenant utility amounts.

  • Trials (including any card-required trial) convert to paid billing as described at signup and in-app unless you cancel before the trial ends through the billing portal or as otherwise provided.
  • Subscriptions renew automatically until canceled. Taxes may apply.
  • Failed payment may result in suspension.
  • Refunds are handled case-by-case unless required by law or stated otherwise at purchase.
  • We do not process tenant utility payments unless we clearly add that feature later.

Payment processing is handled by third-party processors (for example Stripe). Their terms apply to card handling.

9. Intellectual property

MeterEase, its software, branding, and documentation are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. You may not reverse engineer, scrape, or create competing products from our non-public materials except as allowed by law.

Feedback you provide may be used by us without obligation to you.

10. Third-party services

The service may integrate or work alongside third parties (hosting, email, payments, optional CSV helpers for rent apps, etc.). We are not responsible for third-party services you connect or for how those providers use data under their policies.

11. Privacy

Our Privacy Policy explains how we collect and use personal information. It is incorporated by reference.

12. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ALLOCATIONS, INVOICES, HELPERS, OR EMAILS WILL BE ERROR-FREE, LAWFUL FOR YOUR USE CASE, OR UNINTERRUPTED.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS; LOST DATA; TENANT DISPUTES; EVICTION OR HABITABILITY CLAIMS; REGULATORY FINES; OR UTILITY OR LEASE DISPUTES, EVEN IF ADVISED OF THE POSSIBILITY.
  • OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO METEREASE FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR ONE HUNDRED DOLLARS (US $100) IF YOU HAVE PAID NOTHING).

Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the fullest extent permitted.

14. Indemnification

You will defend and indemnify MeterEase and its officers, directors, and personnel against claims, damages, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the service; (b) your allocation methods, invoices, emails, or attached bills; (c) your leases, disclosures, or billing practices; (d) tenant, regulator, utility, or co-owner claims related to amounts you charged or communications you sent; or (e) your breach of these Terms or applicable law.

15. Suspension and termination

You may stop using the service and cancel per in-app billing controls. We may suspend or terminate for material breach, legal risk, nonpayment, or misuse. Upon termination, your right to access ends. We may delete or anonymize data after a commercially reasonable period, subject to the Privacy Policy and legal holds. Sections that by nature should survive (including 4–6, 9, 12–14, 16–18) survive termination.

16. Changes

We may update these Terms by posting a revised version with a new “Last updated” date and/or notice in the app or by email. Continued use after the effective date constitutes acceptance, except where additional consent is required by law. If you disagree, stop using the service and cancel.

17. Governing law and disputes

Governing law and venue are TBD pending entity formation and will be updated in these Terms. Until updated, disputes will first be addressed in good faith by contacting [email protected]. Either party may seek injunctive relief in any court of competent jurisdiction for IP or security misuse. Nothing here requires arbitration unless we later add an arbitration clause with required notice.

18. Miscellaneous

These Terms are the entire agreement for the service (plus any order or plan terms shown at purchase). If a provision is unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign to an affiliate or successor. Failure to enforce is not a waiver. Notices to you may be sent to your account email; notices to us to [email protected] (or the address we publish later).

Contact: [email protected]
Product site: https://meterease.com